Refund policy

Order Cancellation

We are happy to cancel your order for a full refund. Please contact us as soon as possible via the contact us

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@habbataloud.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@habbataloud.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@habbataloud.co.uk.

page. clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.

 

If your order has already been dispatched you will need to return your order to us within 14 days for a refund, only if the product is  brand new & unopened. We cannot accept returns for opened perfumes for hygiene reasons. 

 

Returning items for an exchange

We do not currently offer exchange services. Please return your item and place a new order.

 

Returning Faulty Items

We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your item please contact a member of our Customer Care Team via info@habbataloud.co.uk or by telephone +44 7587950031 who will be happy to deal with your issue. You will be asked to provide your name, order number and a brief description of the fault.  Customers have up to 14 days to return a faulty/damaged item.

 

Receiving an incorrect item

If you have received an incorrect item please connect a our Team via info@habbataloud.co.uk or by whtaspp +44 7760484022

 

Returns Address:

For all returns please send your items to:

 

HABBAT ALOUD

30 NEWCOME ROAD, FRATTON,

PORTSMOUTH, HAMPSHIRE

PO1 5DU